Here we will include a selection of what some of our customers have to say about the level of service that we offer. We look forward to adding your comments in the near future.
How lucky were we in finding Carlians.
We are absolutely delighted with the Mercedes CLS we bought. You made the experience of buying a car very easy - even arranging the transfer of our private plate. We will not hesitate in recommending you to family and friends.
Thank you for all your help and, of course, all the team.
John and Jacqui Lavender 15/04/2013
Just a quick note to say a big thank you for your help and guidance during my recent Bentley purchase. The car is running like a dream. See you soon.
Lee Russell 26-03-2013
Good afternoon and just a short line to thank you for all your help and advice with my purchase of the Audi A4 Convertible that I acquired today. Without your patience and guidance on our initial visit to you I may never have seen the car but your perception as to what would be suitable was well to the fore and when I saw the car well that was that.
I have had an excellent drive back from your garage and remain delighted with my purchase. I would also be very happy to recommend your service to anyone looking to acquire a new vehicle as you really take time to find out what someone wants and not just try and sell them the first thing on offer.
You have a truly happy customer and when I change in the future I will come back and see you again.
Garry 12 Feb 2013
I would like to thank you for the helpful and courteous service I experienced when changing my car recently.The knowledge and advice enabled me to find the right car for our towing need.The whole process of selling my car and buying my new car was seamless and you and Carlians made every step of the process stress free. I have no hesitation in recommending Carlians for anyone who wants to buy a second hand car. The professionalism exceeded that which I have encountered in major main dealers over recent years.
What can I say, it was real pleasure doing business with you, thanks for your outstanding and detailed attention to my requirements, I am enjoying my car and will definitely do business with you again. I will also refer all my friends and family to you when they need to change their cars.
Matilda Ojo, 30/07/2012
Dear Paul. Re Jaguar S Sport
It is nearly two and a half months since we part exchanged my BMW for the above car and I thought it was about time I let you know how I was getting on. The car you supplied is a dream to drive and own. I have also had many compliments about the Jaguar.I would say this was almost 100% more than I ever had with the BMW! Many thanks to you and your team for an easy and friendly transaction process.I would not hesitate to recommend Carlians to any one.
Yours sincerely,Chris Dunning 06/07/2012
I just wanted to drop you a note to say thank you.We absolutely love the new car, and really appreciatedall of your help & assistance. Many thanks....we'll definietly be back to see you when we need the next one!!
Helen and Rob 26-06-2012
To Gavin and the team, Just a quick note to say thankyou for the service you provided us when purchasing our SLK.All transactions were met professionally and promptly. We will certainly recommend Carlians if ever asked to as the friendly staff are a joy to do business with.
Tony & Lisa 30-05-2012
Its's a year today that i drove away in my X5 from your garage having completed a very satisfactory part exchange deal on my 320d.I just thought it would be nice to let you know how happy i've been with the car, it has required very little attention & is a testament to your detailed selection when purchasing vehicles. Should the occasion arise i wouldnt hesistate in doing business with you again & can thoroughly recommend your very professional services.
Roger Hayward 25/05/2012
As a regular customer you may remember I bought an E270 estate (without test drive - on trust!) back in March and drove it down to our place in France and back over 1000miles returning last week. Lovely car to drive. Noticed a couple of minor snags(CD player and wing mirror servo motor not working) and brought it in to fix today. What service! - all fixed- no hassle!!) So not only excellent sales service but post-sales too. Will always recommended you to those looking for a quality used car.
Peter Wilson 25/04/2012
Dear Paul & team,
We should like to thank you for your welcoming and helpful approach to our purchase of the BMW 6 series.We felt comfortable speaking with Neil and you at the showroom and appreciated the time you took to take us through the process.We travelled to you from out of the area and would certainly recommend Carlians' cars as being worth the journey. Thanks again and we are certainly enjoying time behind the wheel!
Best wishes,Tom & Gemma Woodley
Sorry I haven’t sent this earlier but have been away, i wanted to drop you a line to say how very straight forward the whole part exchange of my car with you was, you made it seamless. The Audi is fantastic and was presented to me as good as new, your straight forward approachmade me feel confident in your business and the team, it’s been a pleasure to do business with you and most definitely will return if i change or upgrade the car.
Paul and Andy,
I just wanted to thank you for the great customer service we received recently. We p/ex'd a our ford kuga for a Land Rover discoveryand you very kindly threw in a few extras and made the process of settling the finance painless. Five days after taking delivery of our new vehicle the alternator packed up. I rung in and because your garage had no courtesy cars available Andy very kindly sorted outanother sales vehicle for us to use. Our discovery was back on the road within two days. Great service at no extra cost is hard to come by these days.
Brett Harris Jan 2012
Dear Paul and the team,
Our car drives like a dream. Words cannot describe how great we feel when we are driving it. Driving is now a pleasure and we compete to taxi the children to where they need to go just for the sake of being in the car. Your sales service was impeccable. Friendly and welcoming- the whole family experienced your natural charisma and sincere advice. Buying was a suprisingly painless affair due to the trust we felt in your company. The bonhomie was so good we didn't want to leave! Thanks also to your team for the lengthy and meticulous advice before I took to the wheel. It was very much appreciated.
Sylvia, Bob and the girls. Jan 2012
Hi Paul Just a quick note to say thanks for the deal on our Mercedes E320 Estate – it’s very refreshing to have a straightforward and trusting conversation when using your own money buying a car – a rare thing these days (given that we left for a think and returned 10 minutes later…). Would recommend anyone looking for this quality of car to drop in to Carlians for a chat.
Martin 16th December 2011
Just a quick note to thank you for helping my wife and I with the painless purchase of our Mercedes E280 CDI estate. The whole experience was superb and your no pressure sales approach was extremely refreshing. The choice of stock was great and when I didn't like the first car I originally came to see, you gladly provided me with other options for consideration and allowed my wife and I to make up our own minds. The car is fantastic and testimony to the quality cars that you sell.I would not hesitate to recommend you to any prospective buyer and when I make the move to replace my 5 series I will be giving you a call. In summary - Quality cars, Excellent Service, Friendly staff and a very satisfied customer".
Steve Crowther 08 Sept 2011
A big thanks to you and the team at Carlians.The Audi you helped me source has been fantastic, this was by far the smoothest purchase I have ever done. 2 small problems with the car weredealt with swiftly and professionally.The Team at Carlians have a love of Cars not a love of the hard sell, I highly recommend having Carlians on your to-do list when you are thinking of a new car.
Lee Mayne 5 September 2011
I wish to convey my sincere thanks for the exemplary service that I have received in both pre and after-sales service from Carlians.The Mercedes Viano that I have purchased was priced reasonably and is of high quality. I hope to drive it for many years to come.I would highly recommend you to any prospective buyer and would go as far as to say that I have never come across a car dealership that I have fully trusted - but you offer a refreshingly honest package which is a rarity these days.
Denise Turner-Stewart 05 August 2011
My new Mercedes is just great, I am so pleased with it. Thank you for a great purchase.
Kristen Dunn-Emsworth 24 June 2011
You asked for our comments on the service received from yourselves. We have the following comments: The range of cars is very wide and the service we found to be affable and positive. Nothing seems too much trouble. Parking for customers is a small problem, perhaps some space couldbe reserved on the forecourt so that customers can park and then maneuver easily around
Tony Gove 03 June 2011
Just wanted to thank you for a great service we received when buying a great Saab Convertible through you recently.Everything was handled impeccably and this gave us great confidence when buying a second hand car. I will not hesitate to recommend you to friends and family.In fact we are now looking for a second car and will be in touch with you shortly to discuss details
Darren Hornby 19 July 2011
Dear Mr Harper
I recently purchased a VW Golf GTI from you after many deliberations about changing my car after a very long time. Like many potential purchasers I was a bit sceptical about which second hand car dealer I could trust and rely on to give me a good price on part exchange and also about after service once my car was purchased.I visited various dealer web sites on a regular basis and on recommendation decided to visit your showroom, Carlians in East Horsley and found the staff to be well informed, helpful, genuine and nothing was too much trouble.On collecting my new motorI was assured of the after care services that you offered me should anything untoward occur or if I wanted further advice on what all the new technology in the car was for. So a big thank you Gavin and especially Neil, I would not hesitate to recommend anyone looking to purchase another car to visit you.I would like to take this opportunity once again to say many thanks once again.
Maureen Jordan 25 June 2011
Thank-you for making the process of purchasing a vehicle finally a pleasant one!
The attention to detail and the follow-up after-sales support is second to none.
We will happily recommend your establishment.
Stephen Wreford 17/04/2013
I just wanted to say a big thank you again for the great service received when buying my new car. The whole process was seamless.
This is the 3rd car we’ve have had from you and we are extremely pleased yet again. Everything was taken care of from start to finish.
I think it’s safe to say that we know where we will be coming for the next one and we won’t hesitate to recommend Carlians to family and friends.
Thanks again Paul
Hi Paul & Baba,
"I purchased my Mk5 VW Golf GTI with 85k on the clock in June 2012. I have been delighted with both the car and the care and attentive service received from Carlians. My garage, a prominent VAG forced Induction specialist, described the car as the best example of this car they had come across with more than 40k on the clock, and commented on how all suspension parts, cambelt and water pump had been replaced on time, so the car drives like new. A call to the VW garage who previously maintained this vehicle confirmed that the only previous owner had been fastidious in his care for the vehicle, with servicing and part replacement carried out to the letter in accordance with VW's schedule.
If this is typical of the cars supplied by Carlians, I shall certainly be going back when it's time to change"
It's a bit long, feel free to reduce it in size, but as it is, it is an accurate description of my experience with both the car and yourselves.
Ian Mackay Smith
Thank you for sorting out the failed dash binnacle in the S55L. It was a surprise to have it fail after only 42 carefully driven miles, and even more of a surprise to discover the replacement cost.With a trip to Switzerland and France looming I admit that I was concerned. However, I need not have worried. Your driver Alec collected the car from my house, after waiting patiently for over an hour.You found the cause of the fault and fixed it also providing a warranty better than Mercedes Benz can offer!We have since discovered that this is a common and well know fault which defeats many owners and sends them backto the OEM for a huge bill. It is good to have the car back now and thank you all for sorting it out."In life it is not the problems that matter, it is how you deal with them!"
Regards Guy 13/07/2012 P.S. Can you mend my fridge??
I hate to admit this but you were absolutely right. By the time I got back home I had a big smile on my face, and at my age 55 not much does that anymore!! The car is both brutal and gentle, like a horse but 500 times stronger.I have driven many cars in my time, but this is the best. Those 500 horses are delivered in a seamless wave of power, and the brakes are incredibly strong and progressive.Thank you for selling me this car and converting me to the faith, it was pleasure to do business with you.I will recommend your services to anyone I know wanting a special car purchase experience.
Guy De Vries 29/06/2012
I drove past your showrooms a couple of weeks ago, not particularly intending to buy a car, but dropped in on the off chancewhen I saw a Jaguar X-Type that seemed the right sort of price. My main reason for stopping was to see if I fitted into the car, as it is said that tall people often have a problem. It must be the mark of a good salesman (!), but I bought the car, and indeed many thanks to Paul and the team for an unhurried,pressure-free, friendly approach to the process, which has resulted in a sale for them, and a superb car for me. I will certainly be back, and can certainly recommend Carlians for the excellent services,and a superb range of cars at sensible prices. It was a pleasure to do business with you.
Many thanks again.
Colin & Jenny 18-06-2012
Joy and I would like to thank you and the team at Carlian's for making the recent purchase of the Mercedes SLK such a pleasant and straightforward process. The car is certainly a very big hit with Joy and she is extremely pleasedthat she made the change.
Joy & Les Taylor 22/05/2012
Hi Paul Just a quick note to thank you for the excellent services i recieved from you when buying the mercedes clk.The sale went as smoothly as the car drives and within 48 hours of seeing the car on the forecout, i was driving the car away, serviced, finance sorted, Mot'd and fresh tyres fitted.
Tim Bergin 11.05.2012
Hi Paul and Baba,
It was a pleasure doing business with you. The process of buying our car was trouble free and undertaken by yourselves in a professional, genuine and friendly manner. We are really pleased with our Jaguar and it's lived up to all our expectations. What a lovely car!
Mark & Bella 24/04/2012
Sorry it's taken so long to send this email.... pressures of work etc. have meant that I have had very little time to myself. Just wanted to say that the car I purchased from you is still driving like a dream and looks superb (I'm always getting comments on its wonderful appearance). Also wanted to say thanks for the excellent service I received during my purchase and during aftercare,the friendly family atmospheres was refreshing and very welcoming. I will certainly be recommending you to my friends and buying my next car from you.
Joe 5 Mar 2012
Good afternoon Paul & team
Just wanted to drop you a note to say 'thank you' for the service you provided when purchasing my new Subaru from you guys. I must admit I wasa sceptic on the value independent dealerships provide in the sales process when choosing a new car believing there wasn't much 'value add' - how wrong you have proved me to be! From the minute I stepped on the forecourt to the time I drove my new car away, the welcoming, open and honest views were most refreshing, the impression I am left with is a great buyer experience and genuinely feel I have gained a tremendous deal as well!. It is the first time I have ever bothered to part exchange a vehicle, previously choosing to sell privately and negotiate on price on any new purchase I made - dealing with you guys certainly made life a lot simpler than doing all that. Not only would I purchase a car from Carlians again, I will tell my friends when looking to purchase another car to try Carlians first.
Andy King - February 2012
Paul and Neil,
Could not have made purchasing my Mercedes ML a more pleasurable experience. The car was superb followed by a great after sales service. I have passed their showroom and admired the quality of their cars in the past and have now actually bought from them. Will certainly consider buying from them again.
Graeme Jan 2012
Dear Paul, I just wanted to thank you for the excellent service we received when we recently bought my Volvo C70 GT convertible from you. We were made to feel extremely welcome and that nothing was too much trouble. One of the nicest things was to be able to take our own time to decide without the usual heavy sales pressure. The car had been washed and polished and looked superb when we collected it, and you had even had the new plates made up. All in all a very pleasant and stress free shopping experience. The car is great and I am so enjoying driving it.
Jan Edgar 09 December 2011
Dear Paul and Neil
Thank you for taking the stress away from changing my car. As you gathered I was very attached to my previous car and during the a number of visits I made to the forecourt you did not pressurise me into buying the bigger car. The cup of tea sitting in the driving seat after the test drive did help however. I loved the colour ( typically female !) but you allowed me time to think of the more sensible things.After a thorough check of the "new" car in your workshop I am happily clocking up the miles in total comfort knowing I made the right decision. Will continue to wave on my way to Guilford.
Carol Cornwell 23rd Sept 2011
I felt that I must write to thank you and your team for making the purchase of my Saab 9.3 Aero from you a pleasant experience.You were helpful in arranging the easy transfer of my cherished plate to my new car and took away all the hassle of filling in the paperwork,you even had the new plates made for me when I arrived to pick up my new car.I would like to thank you for the excellent, courteous and prompt service that you gave me and the peace of mind this gave me. It made the whole experience an enjoyable and satisfying event.This type of service can only enhance your reputation for good quality cars with excellent service."
Alan O'Sullivan 5 September 2011
Just a quick note to say how pleased I am with the Merc E320. The whole buying and selling experience was very smooth and efficient and I would recomend anyone who is after a quality used car to visit Carlians at East Horsley first before going anywhere else."
Brian Searl 15 August 2011
I just wanted to thank you & all at Carlians for making the work of buying a vehicle so thoroughly enjoyable. I have bought many cars over the years and can honestly say that this was the best experience ever.From start to finish the whole process was made effortlessly and completely hassle free, and so quickly & professional.You all went out of your way to make this event so special. I would have no hesitation in recommending Carlians to anyone wishing to buy a "First Class" vehiclefrom "First Class" people.I now own my "Dream" car thanks to you and Carlians."
Mike Clewlow 01 June 2011
Just wanted to thank you and the team for making the purchase of the Mercedes CLK500 so easy and stress free. My wife is absolutely delighted with the car and I can confirm that we would have no hesitation in recommending Carlians to anyonewho is looking to purchase a quality used car.
Les Taylor 08 July 2011
Having just taken delivery of my Porsche 911 carrera S, tiptronic, 2002. I would like to take this opportunity to thank Paul and yourself foran absolutely fantastic service and being a pleasure to do business with. Your professional and friendly advice is something that I have neverexperienced before and the car met all my expectations.Every detail was taken care of and I am thrilled to be its new owner and look forwardto many years of fun and pleasurable driving. I would definately recommend Carlians for sales and will continue to use their experienced servicedepartment.
Adam Bishop 28 May 2011